Good Roads General Registration Form    |    Conference Registration Form 

Apr 4
8:00 am - 5:00 pm
In Person

Creating Levels of Service & Standard Operating Procedures

Course Description

This course is designed to illustrate the necessity to create and maintain accurate and current records with goals and targets of roadway maintenance standards together with documentation to mitigate municipal risk arising from perceived hazardous road conditions within the municipalities’ road allowances. This course specifically will emphasize the need to produce and retain an appropriate Levels of Service document with a supplementary Standard Operating Procedures document.

Course Goals

Students who complete this course successfully will be able to:

Any information related to goals/learning outcomes.

Learning objectives / Course goals:

  •  Recognize and Define the influence that Risk Management/Record-Keeping and Asset Management impose on Levels of Service and Standard Operating Procedures
  •  Interpret the role of an effective LOS and SOP within a municipality
  •  Develop a practicable LOS and SOP balancing Risk Analysis, Asset Management and Best Practices
  •  Examine the process required to create a LOS and SOP
  •  Propose and produce a sustainable validated LOS and SOP

Required Texts, Materials, or Equipment

  • Participation in a Good Roads course with some basic knowledge of municipal risk mitigation
  • Participants should attend with an understanding of road maintenance equipment and road classifications/priorities

Major Assignments: Descriptions

 Participants will be required to, by course completion provide the instructor with a brief example (Paper) of a LOS or SOP paper plus completion of the course exam.

Class Participation

Participants will be encouraged in an open forum to discuss their challenges and the positives of working with LOS and SOP documents.

Course Grading  

Statement of Grading Approach

Explanation of Grading System

  • Exam : 75 % of total grade (Approximately 20 questions)
  • Paper : 25 % of total grade (Practical of creating a LOS or SOP)

Sample Grade Cutoffs

               65%       PASS

Warren Nicholishen, CST CRS CIG

  • President of Roadway Management Solutions (RMS)
  • Senior Roadway Management Consultant w/ True North Safety Group (TNS)

Warren is a transportation operations and roadway management expert. He has over 32 years of experience in the public sector with a high degree of knowledge in winter maintenance, roadway management, transportation operations, multi-model infrastructure, provincial right of way regulations and transportation policy and procedure development. Warren’s many competencies range from implementing Best Practices, Winter Maintenance activities, creating Levels of Service and Standard Operating Procedures, Budgets, Preparing Maintenance contracts and Salt Management Plans with Route Optimization studies as well as Fleet and Asset management and Inventory.

Warren has been an instructor with Good Roads for the last 15 years with both Snow School and the Guelph Road School programs. He has created and updated new modules and programing within the topics he has taught. Warren has also delivered research papers and presentation across Ontario and the United States culminated by having two of his papers nationally published in Roads and Bridges magazine.

Although recently joining the ranks of the semi-retired, Warren has kept involved as an ongoing consultant assisting municipalities with their road operations either with mitigating municipal risk, identifying and gaining efficiencies, training or working with public works staff preparing custom documentation unique to their requirements and needs.


CHSI, Centre for Health and Safety Innovation, 5110 Creekbank Rd., Mississauga, ON L4W 0A1 Tel (905) 219-0044


April 4, 2023
8:00 am - 5:00 pm