Good Roads General Registration Form

Conflict Dispute Resolution
CHSI Mississauga
Nov 15 - Nov 16
8:00 am - 4:30 pm
In Person

Conflict Dispute Resolution

Workshop Objective

You will learn to achieve more win/win settlements with contractors, better prepare themselves before negotiating, gain confidence about their ability to negotiate effectively, and build positive long-term relationships with contractors.

Workshop Content

  • Best/worst negotiators and strategies
  • Why being tough doesn’t always work (but neither does being the “nice guy”!)
  • Understanding the nature of disagreement and conflict
  • Constructive and destructive uses of conflict
  • The most common negotiating styles
  • The negotiating process revealed
  • Tactful handling of disagreement and dialogue
  • Specific techniques for offers, counter-offers, and counter-tactics
  • How to persuade without being too aggressive
  • Building for long-term relationships
  • Conflict is healthy: constructive methods for ensuring a win/win outcome
  • Dealing with the politics of conflict
  • Dealing with those who refuse to negotiate
  • How to determine the contractor’s best alternative to a negotiated agreement

Who Should Attend

Managers and inspectors who administer contracts for municipal construction and rehabilitation projects.


This course is recognized by:

  • This course may be used for the technical specialist programs only. Please contact OACETT to ensure that this course satisfies your particular examination program for certification. Point Value = 5
  • The Engineering Institute of Canada awards 14 Professional Development Hours to this workshop.


Small and large group discussions, self-assessment questionnaires, video, case studies and exercises. Groups will be asked to recommend solutions to work specific case studies, then will practice their solution with the instructor.


Schelley Hiebert is a mediator and trainer in private practice. She holds a B.A. from the University of Waterloo, an M.A. from Central Michigan University, mediation certificate from the University of Windsor School of Law, Osgoode Hall Law School and has attended other specialized training in mediation and arbitration. She was among the first mediators selected to be a Roster Mediator with the Ontario Mandatory Mediation Program.

Schelley has been practicing mediation for many years and brings a wealth of knowledge to the resolution process. Her experience includes, but is not limited to, conflicts involving employment, contacts, family matters, disability issues, personal injury, educational matters, non-profit organizations, church and ecumenical partnerships, fire damage, transportation and shipping.

Schelley’s active profile also encompasses professional skill development courses, seminars, workshops and conflict resolution design systems for organizations.


CHSI, Centre for Health and Safety Innovation, 5110 Creekbank Rd., Mississauga, ON L4W 0A1 Tel (905) 219-0044


November 15, 2023 - Nov 16
8:00 am - 4:30 pm