Good Roads General Registration Form 

Sep 25 - Sep 28
8:00 am - 5:00 pm
In Person

Supervision Skills for Public Works

Course Objectives

You will develop skills vital to effective job performance as supervisors in a public works context, with a focus on soft skills.

Course Content

  • Moving from Worker to Supervisor
  • Dealing with Change
  • Situational Leadership
  • Delegation
  • Dealing with Workplace Conflict
  • Motivating
  • Mentoring
  • Ethics
  • Conducting Challenging Conversations
  • Introduction to Employment Legislation
  • Documentation
  • Risk Management
  • Time Management

Who Should Attend

Municipal staff who are new to supervising others or experienced supervisors who wish to hone their skills.



This course is recognized by:

  • This course may be used as credit in all exam programs including technical specialist, technician and technologist programs. Please contact OACETT to make sure that this course satisfies your particular examination program for certification. Point Value = 7
  • The Engineering Institute of Canada awards 2.6 Continuing Education Units to this course.


Materials Provided

Course notes

Ken Blanchard’s Situational Leadership style self-assessment questionnaire

Course Instructor

Schelley Hiebert is a mediator and trainer in private practice. She holds a B.A. from the University of Waterloo, an M.A. from Central Michigan University, mediation certificate from the University of Windsor School of Law, Osgoode Hall Law School and has attended other specialized training in mediation and arbitration. She was among the first mediators selected to be a Roster Mediator with the Ontario Mandatory Mediation Program.


Schelley has been practicing mediation for many years and brings a wealth of knowledge to the resolution process. Her experience includes, but is not limited to, conflicts involving employment, contracts, family matters, disability issues, personal injury, educational matters, non-profit organizations, church and ecumenical partnerships, fire damage, transportation and shipping.


Schelley’s active profile also encompasses professional skill development courses, seminars, workshops and conflict resolution design systems for organizations.

"I found this course very interesting. The teacher was knowledgeable and excellent at explaining scenarios to make them easy to understand."


Holiday Inn Oakville, 590 Argus Rd. Oakville, ON L6J 3J3 Room: Argus


September 25, 2023 - Sep 28
8:00 am - 5:00 pm